Tier III Technical Support Specialist

Job Summary

A company is looking for a Tier III Technical Support Specialist.

Key Responsibilities:

• Provide high-level technical support to executive staff, particularly during urgent situations
• Deliver on-site support for mobile devices, hardware installations, software configuration, and troubleshooting
• Act as an escalation point for resolving advanced technical issues and perform data migration tasks

Required Qualifications:

• U.S. Citizen
• 5+ years' experience with advanced-level support of Windows, macOS, iOS, and Android operating systems
• Active Directory user and account administration experience
• 3+ years' experience supporting remote connectivity (VPN) and using remote access software
• Physical requirement: Ability to lift up to 50 pounds of equipment for on-site support