Customer Operations Manager

Job Summary

A company is looking for a Customer Operations Manager to manage operational execution of customer rollouts and ensure smooth, scalable launches.

Key Responsibilities

• Own the full launch process from kickoff to go-live across both new and existing properties
• Maintain and improve implementation tools, templates, and workbooks while routing internal tickets and requests
• Identify and eliminate bottlenecks in the onboarding and expansion process to propose operational upgrades

Required Qualifications

• 3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
• Proven ability to manage complex projects and coordinate across multiple teams
• Experience configuring SaaS platforms and managing client-facing data or workflows
• A systems mindset with a focus on improving processes
• Familiarity with project management tools like Monday.com, Asana, or HubSpot is a plus