Correspondence Escalation Specialist

Job Summary

A company is looking for a Correspondence Escalation Specialist who will manage incoming correspondence and resolve billing issues.

Key Responsibilities

• Research and handle incoming correspondence related to claim rejections, duplicate claims, records, and bills
• Resolve patient billing issues and explain relevant policies and procedures
• Evaluate incoming concerns and provide acknowledgments through appropriate communication mediums

Required Qualifications

• High School Diploma or Equivalent
• One (1) year of customer service experience in a high volume, fast-paced environment, preferably in healthcare
• Knowledge of Explanation of Benefits and various insurance plans
• Familiarity with ICD-10 and CPT Codes
• Strong mathematical skills for basic calculations and percentages