Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Achieve quarterly objectives for software consumption and customer portfolio utilization growth
• Enhance engagement with new users through onboarding and regular meetings to drive expansion and retention
• Identify growth opportunities within existing accounts and collaborate with sales to expand the customer base

Required Qualifications

• Five years of experience in customer success or account management within B2B SaaS or translation companies
• Proven experience in localization operations or account management with a focus on measurable processes
• Strong data analysis skills to demonstrate value to customers
• Commitment to customer success and satisfaction
• Ability to work effectively in a remote, cross-functional startup environment