Job Summary
A company is looking for a Call Center Representative to assist customers with their inquiries and needs.
Key Responsibilities
- Support customer inquiries regarding coverage, rates, billing issues, and policy reviews while offering additional products
- Share expertise on products and services to ensure appropriate insurance coverage through benefits selling
- Assist customers recently involved in accidents by setting up new claim reports and demonstrating empathy
Required Qualifications
- A minimum of two years relevant work experience or two years post-secondary education
- Property & Casualty license required for sales roles; opportunity to gain it during training
- Ability to multitask and navigate multiple computer systems
- Experience in customer service
- Willingness to work a full-time schedule, including evenings and weekends
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