Michigan Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to assist customers with their inquiries and needs.

Key Responsibilities

• Support customer inquiries regarding coverage, rates, billing issues, and policy reviews while offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Assist customers recently involved in accidents by setting up new claim reports and demonstrating empathy

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Property & Casualty license required for sales roles; opportunity to gain it during training
• Ability to multitask and navigate multiple computer systems
• Experience in customer service
• Willingness to work a full-time schedule, including evenings and weekends