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Help Desk Specialist

7/10/2025

Remote

Job Summary

A company is looking for a Help Desk Specialist to provide technical support for a remote workforce.

Key Responsibilities
  • Provide first-line technical support via Slack, email, and video calls for hardware, software, and connectivity issues
  • Assist with onboarding tasks, including account creation and device setup for new hires
  • Coordinate equipment orders and deliveries to ensure timely receipt of necessary tools
Required Qualifications
  • 2-5 years of helpdesk experience, ideally supporting teams of 200-2,000 people
  • Experience with onboarding processes and ensuring new hires are tech-ready
  • Ability to troubleshoot common IT issues across hardware, software, and SaaS tools
  • Comfortable working in a remote environment and communicating across multiple channels
  • Some automation and coding experience (Powershell, Bash, Python) is a plus

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