Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide technical support for a remote workforce.

Key Responsibilities

• Provide first-line technical support via Slack, email, and video calls for hardware, software, and connectivity issues
• Assist with onboarding tasks, including account creation and device setup for new hires
• Coordinate equipment orders and deliveries to ensure timely receipt of necessary tools

Required Qualifications

• 2-5 years of helpdesk experience, ideally supporting teams of 200-2,000 people
• Experience with onboarding processes and ensuring new hires are tech-ready
• Ability to troubleshoot common IT issues across hardware, software, and SaaS tools
• Comfortable working in a remote environment and communicating across multiple channels
• Some automation and coding experience (Powershell, Bash, Python) is a plus