Senior Customer Care Specialist

Job Summary

A company is looking for a Senior Customer Care Specialist (Private Seller Exchange).

Key Responsibilities

• Oversee day-to-day inquiries from buyers and sellers via chat, email, and phone
• Provide account management and handle escalations to ensure customer success
• Review and verify data for compliance and assist with payment arrangements

Required Qualifications

• High School Diploma/GED with 5 years of related experience or equivalent combination of education and experience
• Familiarity with Microsoft Office Suite and online literacy
• Previous support experience in a customer-driven environment
• Comfortable with new technologies and working autonomously in a remote environment
• Familiarity with the automotive industry is preferred