Florida Licensed Member Specialist

Job Summary

A company is looking for a Member Experience Specialist to enhance member engagement and support.

Key Responsibilities

• Make outbound calls to welcome new members and provide information about the Healthplan
• Identify trends from calls to suggest policy or procedure improvements
• Facilitate quarterly Member Advisory meetings and meet quality assurance metrics

Required Qualifications

• High school diploma or equivalent
• 3+ years of customer service experience, preferably in a healthcare call center
• Experience with Microsoft Office applications and data entry systems
• Experience with data entry and call documentation
• Must reside in the state of Florida