Digital Banking Support Specialist

Job Summary

A company is looking for an E-Channel Representative to provide exceptional support in digital banking.

Key Responsibilities

• Provide exceptional support to customers via phone, email, and online chat for digital banking needs
• Resolve inquiries related to online banking, mobile applications, and other digital services
• Research and resolve complex issues, maintaining knowledge of digital offerings and contributing to customer experience improvement

Required Qualifications

• High school diploma or equivalent
• Proficiency in navigating computer systems and online platforms
• Previous call center or customer service experience is preferred
• Knowledge of web or mobile-based support and online technical troubleshooting
• College degree is a plus