Customer Care Coordinator

Job Summary

A company is looking for a Customer Care Coordinator to enhance guest experiences through effective communication and service.

Key Responsibilities

• Assist guests with booking hotel rooms, dining, entertainment, and special events through inbound and outbound calls
• Provide thoughtful solutions to guest inquiries and proactively upsell experiences
• Represent the brand with professionalism and a focus on personalized service

Required Qualifications

• 1+ years of relevant work experience in a call center or customer service position
• High School Diploma, GED, or equivalent
• Strong computer navigation and multitasking skills
• Positive energy and a commitment to excellence