Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer needs in a remote environment.

Key Responsibilities

• Handle inbound calls to address customer inquiries regarding insurance policies, coverage, and billing issues
• Assist customers who have recently experienced accidents by setting up new claim reports and demonstrating empathy
• Offer additional products to customers based on their unique needs

Required Qualifications

• A minimum of two years relevant work experience, or
• A minimum of two years post-secondary education
• Ability to multitask and navigate multiple computer systems
• Experience in customer service
• Availability for full-time work, including evenings and weekends