Service Delivery Specialist

Job Summary

A company is looking for a Service Delivery Specialist to enhance operational efficiency and partner relationships.

Key Responsibilities

• Triage and resolve complex partner escalations related to payroll, tax, compliance, and money movement
• Monitor partner communication channels and respond promptly to inquiries
• Analyze escalation trends to identify root causes and recommend improvements

Required Qualifications

• 5+ years of experience in operations, service delivery, customer success, or support, preferably in fintech or payroll
• Direct experience with tax, compliance, or payroll operations
• Ability to operate effectively in high-complexity, fast-paced environments
• Experience using structured data to identify trends and drive improvements
• Familiarity with tools such as Slack, Notion, and Zendesk