Technical Services Specialist

Job Summary

A company is looking for a CEP Technical Services Specialist.

Key Responsibilities

• Provide technical services, support, and training to internal and external customers
• Manage all incidents from creation to resolution, ensuring documentation and a positive customer experience
• Utilize troubleshooting tools to investigate and resolve software and hardware issues efficiently

Required Qualifications

• 1+ years of experience in a customer service or support desk environment
• Experience troubleshooting software and hardware, preferably with multiple software programs
• Strong understanding of IT Service Management principles such as Incident Management and SLAs
• Experience with IT Service Management/ticketing systems
• Experience in the hotel industry is highly desirable