Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to join their remote team.

Key Responsibilities

• Maintain client relationships and enhance customer satisfaction through disciplined account planning
• Handle customer complaints by investigating issues and providing solutions
• Develop strategies with cross-functional teams to improve customer support quality and efficiency

Required Qualifications

• Bachelor's degree preferred, but not required
• Minimum of 2 years of business-to-business account management experience
• Experience working with CRM software, preferably Salesforce
• Time productivity will be tracked