Contact Center Escalation Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center Escalation Specialist.

Key Responsibilities

• Oversee the Escalation Specialist Department and manage escalated account issues
• Monitor inventory, agent workloads, and conduct performance reviews
• Develop and maintain training processes and departmental guidelines

Required Qualifications

• High School Diploma or Equivalent
• One (1) year of relevant call center experience preferred
• Strong knowledge of medical terminology and electronic medical records
• Supervisory and management skills
• Ability to understand and apply state/federal laws and regulations