Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide frontline support for users of their software platform.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Troubleshoot software issues and guide users through solutions
• Collaborate with Engineering and Product teams to communicate bugs and customer feedback

Qualifications, Training and Education

• 2-5 years of experience in product support, customer support, or technical support at a SaaS or software company
• Experience supporting users of complex, web-based applications preferred
• Familiarity with helpdesk software and CRM tools
• Experience creating knowledge base content or user guides is a plus
• Experience in the insurance industry and familiarity with APIs is a plus