North Carolina Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and needs in a remote setting.

Key Responsibilities

• Handle inbound calls to address customer inquiries regarding insurance policies, coverage, and billing issues while promoting additional products
• Provide expertise on products and services to ensure customers receive appropriate insurance coverage
• Assist customers involved in accidents by setting up new claim reports and demonstrating empathy

Required Qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• For sales roles, a Property & Casualty license is required, with opportunities to obtain it during training
• Ability to multitask and navigate multiple computer systems
• Must have a designated workspace free from distractions and high-speed internet access
• Full-time availability, including evenings and weekends after training