Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Commercial (Remote).

Key Responsibilities

• Serve as the primary point of contact for customers, enhancing adoption and product use to drive NPS, expansion, and renewal
• Collaborate with cross-functional teams to identify value and revenue opportunities for customers
• Conduct regular meetings with customers to align on business objectives, KPIs, and compliance status

Required Qualifications

• 5+ years in a Customer Success Management role
• BA/BS or equivalent education
• Power user/expertise in Slack, Zoom, Google Workspace/GSuite, and CRM systems
• Experience in B2B SaaS is required; security, compliance, and/or GRC experience is strongly preferred
• Demonstrable previous successes in a high-growth environment