Job Summary
A company is looking for a Senior Customer Success Manager (MEX).
Key Responsibilities:
- Become a strategic advisor for customers by understanding their goals and success metrics
- Help customers unlock the full value of the platform through best practices and tailored solutions
- Build deep relationships with key stakeholders and manage a portfolio of customers to drive retention and growth
Required Qualifications:
- Based in Mexico
- 5+ years of experience in a Customer Success role within a B2B SaaS environment
- Proven success managing enterprise-level accounts
- Hands-on experience with customer success and sales tools (e.g., Salesforce, Gainsight)
- Deep understanding of customer lifecycle management, including onboarding and renewals
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