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Senior Customer Success Manager

7/22/2025

Remote

Job Summary

A company is looking for a Senior Customer Success Manager (MEX).

Key Responsibilities:
  • Become a strategic advisor for customers by understanding their goals and success metrics
  • Help customers unlock the full value of the platform through best practices and tailored solutions
  • Build deep relationships with key stakeholders and manage a portfolio of customers to drive retention and growth
Required Qualifications:
  • Based in Mexico
  • 5+ years of experience in a Customer Success role within a B2B SaaS environment
  • Proven success managing enterprise-level accounts
  • Hands-on experience with customer success and sales tools (e.g., Salesforce, Gainsight)
  • Deep understanding of customer lifecycle management, including onboarding and renewals

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