Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support and retain low-touch customer segments.

Key Responsibilities

• Manage retention outcomes for a portfolio of small to mid-size customers through evaluation of customer needs
• Analyze customer health and usage signals to execute targeted outreach strategies
• Lead virtual engagement sessions and collaborate with cross-functional teams to enhance customer engagement

Required Qualifications

• 2+ years in Customer Success, Account Management, Support, or related roles (preferably in B2B SaaS)
• Experience with CRM and customer systems (e.g., Salesforce, Gainsight, Zendesk)
• Ability to prioritize and manage time effectively across multiple accounts
• High emotional intelligence to balance empathy and assertiveness in interactions
• Familiarity with subscription-based business models and customer health metrics is a plus