Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent to serve as the first point of contact for customers, handling inquiries via calls and emails.

Key Responsibilities

• Handle inbound calls and emails from customers or technicians 24/7/365
• Gather details from customers to determine the appropriate course of action and enter service call details into the system
• Monitor and dispatch service calls to technicians and manage offline tasks as assigned

Required Qualifications

• High School Diploma required
• 1+ years of customer service experience
• Basic PC skills, including experience in Microsoft Word and Excel
• Ability to work in a high call volume environment and follow procedures
• Ability to type a minimum of 40 words per minute