Patient Access Specialist

Job Summary

A company is looking for a Patient Access Specialist to engage with patients and support their healthcare access needs.

Key Responsibilities

• Handle inbound and outbound calls, addressing patient inquiries and directing them to appropriate resources
• Schedule appointments using the Epic electronic medical record system and assist with patient registrations and referrals
• Provide exceptional customer service while adhering to HIPAA regulations and maintaining patient confidentiality

Required Qualifications

• 1+ years of experience in a contact center or phone-based customer service role
• Basic computer literacy and troubleshooting skills
• Ability to type 50 WPM with accuracy
• Familiarity with contact center software and technology
• Comfortable working in a remote environment