Support Engineer

Job Summary

A company is looking for a Support Engineer to join their SaaS operations team.

Key Responsibilities:

• Provide Tier 2/3 technical support for the SaaS platform, including incident triage and resolution
• Collaborate with engineering and DevOps teams to resolve complex technical problems
• Monitor system performance and identify areas for improvement

Required Qualifications:

• 5-9 years of experience in a technical support or DevOps role within a SaaS environment
• Experience with customer support platforms (e.g., Zendesk, ServiceNow)
• Proficiency in scripting languages such as PowerShell, Bash, Python, YAML, or JSON
• Familiarity with SaaS tools and platforms including HP ALM, Jira, and GitHub
• Experience in supporting integration and configuration of third-party SaaS tools