Ohio Licensed Clinical Call Center Manager

Job Summary

A company is looking for a Manager, Clinical Call Center Operations.

Key Responsibilities

• Coordinate and lead inbound and outbound call center activities to ensure compliance with regulatory standards
• Guide team leaders on staffing, coaching, and mentoring to enhance operational efficiency and customer experience
• Prepare and present data and regulatory compliance reports to stakeholders and collaborate on cross-departmental processes

Required Qualifications, Training, and Education

• Registered Nurse license is required
• Bachelor's degree or equivalent work experience is required; BSN is preferred
• Minimum of five years of clinical experience is required
• Minimum of three years of progressive management experience is required
• Call center and telephone triage experience are required