Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer engagement and drive product adoption.

Key Responsibilities

• Oversee customer outcomes engagement, understanding individual customer needs and challenges
• Ensure customers are technically healthy and utilizing the latest product version
• Promote customer success stories and ensure maximum value from product investments

Required Qualifications

• 5+ years of experience in customer professional services or related business support
• Experience integrating AI into work processes or decision-making
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience in collaborative work environments