Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success.

Key Responsibilities

• Lead the Customer Success organization for national Cloud and Tech customers
• Develop and execute tailored customer success strategies and initiatives
• Establish KPIs and metrics to track customer success and satisfaction

Required Qualifications

• Bachelor's degree in Business Administration, Computer Science, or relevant field; MBA preferred
• 10+ years of specialized business experience with at least 5 years in leadership
• Experience in driving customer retention and satisfaction in a B2B environment
• Working knowledge of Cloud technologies and SaaS models
• Analytical mindset to leverage data for strategic decision-making