Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager to join their growing team.

Key Responsibilities

• Conduct kick-off calls with stakeholders to outline onboarding plans
• Assist customers in planning and organizing data for effective campaigns
• Provide dedicated support and troubleshoot initial issues for customers

Required Qualifications

• 1+ years of experience in a SaaS role involving technical expertise and customer interaction
• Ability to learn technical subjects quickly and apply them to customer cases
• Experience communicating with technical contacts and translating needs into business impact
• Based in a timezone from UTC -5:00 to UTC -8:00
• Fluency in French, Russian, and/or Spanish is a plus