Live Media Technical Support Engineer

Job Summary

A company is looking for a Live Media Technical Support Engineer.

Key Responsibilities

• Deliver expert-level support for products, resolving escalated technical issues
• Manage the end-to-end troubleshooting process and collaborate with internal teams
• Provide real-time support for live production environments and participate in on-call rotations

Required Qualifications

• 4-5 years in a Support or technical account management role
• BS or MS in Computer Science, or equivalent experience
• Knowledge of video delivery workflows and networking concepts
• Proficient in SMPTE standards with experience in IP-based media workflows
• Ability to work under pressure to deliver solutions in real-time