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Remote Assistant Team Lead

7/10/2025

Remote

Job Summary

A company is looking for an Assistant Team Lead to support their call center team.

Key Responsibilities
  • Assist in supervising and managing a team of call center agents
  • Monitor agent performance and provide coaching and feedback
  • Handle escalated customer inquiries and ensure adherence to company standards
Required Qualifications
  • High school diploma or equivalent
  • Proven experience in a call center environment, preferably in a supervisory role for at least 2 years
  • Strong leadership and team management skills
  • Proficient in call center software and Microsoft Office Suite
  • Flexible schedule, with availability to work afternoons/evenings as needed

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