Remote Assistant Team Lead

Job Summary

A company is looking for an Assistant Team Lead to support their call center team.

Key Responsibilities

• Assist in supervising and managing a team of call center agents
• Monitor agent performance and provide coaching and feedback
• Handle escalated customer inquiries and ensure adherence to company standards

Required Qualifications

• High school diploma or equivalent
• Proven experience in a call center environment, preferably in a supervisory role for at least 2 years
• Strong leadership and team management skills
• Proficient in call center software and Microsoft Office Suite
• Flexible schedule, with availability to work afternoons/evenings as needed