Job Summary
A company is looking for an Assistant Team Lead to support their call center team.
Key Responsibilities
- Assist in supervising and managing a team of call center agents
- Monitor agent performance and provide coaching and feedback
- Handle escalated customer inquiries and ensure adherence to company standards
Required Qualifications
- High school diploma or equivalent
- Proven experience in a call center environment, preferably in a supervisory role for at least 2 years
- Strong leadership and team management skills
- Proficient in call center software and Microsoft Office Suite
- Flexible schedule, with availability to work afternoons/evenings as needed
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