Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to join their U.S. team.

Key Responsibilities:

• Conduct regular outbound calls to learners to welcome them, remind them of upcoming classes, and encourage participation
• Follow up with inactive or at-risk learners to understand challenges and offer support
• Log all learner interactions and collaborate with internal teams to address learner needs

Required Qualifications:

• 1-2 years of experience in customer support, customer service, or learner engagement roles
• Experience using CRM tools like Salesforce or HubSpot is a plus
• Self-motivated with a learner-first mindset
• Ability to multitask and manage time effectively in a remote setup
• Comfortable working in the EST time zone, from 8 AM to 4 PM