Remote Call Center Agent

Job Summary

A company is looking for a Virtual Call Center Agent responsible for handling calls from clients seeking to schedule or change appointments and answer general inquiries.

Key Responsibilities

• Field calls from prospective clients in a timely and friendly manner
• Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts
• Manage a high volume of inbound and outbound calls while providing a high-quality experience

Required Qualifications

• High school diploma or equivalent
• Prior veterinary experience and/or call center experience in a medical setting preferred
• Ability to work remotely and productively as part of a team
• Availability to work 30-40 hours a week from home, potentially including weekend shifts
• Basic typing skills and comfort working with a laptop