Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support and service to patients in a remote setting.

Key Responsibilities

• Develop and maintain knowledge of products and services while handling inbound and outbound calls
• Process orders, verify documentation, and ensure insurance eligibility and pre-authorizations
• Document all interactions and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administration, customer service, or related fields
• For senior level, two years of experience with one year in a similar role
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Ability to navigate multiple online EMR systems effectively