Bilingual Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative (Spanish Bilingual Preferred).

Key Responsibilities

• Perform claim intake via phone for various types of insurance claims and respond to inquiries related to the claims process
• Resolve routine and non-routine customer requests, providing support in both Spanish and English
• Utilize computerized systems for tracking and documenting customer interactions and maintain familiarity with company policies and procedures

Required Qualifications

• High School Diploma or equivalent
• 1 to 3 years of related experience
• Strong PC skills and knowledge of Microsoft Office
• Ability to work in a fast-paced environment with minimal supervision
• Experience in a call center environment preferred but not required