Bilingual Spanish Fraud Detection Agent

Job Summary

A company is looking for a Bilingual Spanish Fraud Detection Representative to work remotely.

Key Responsibilities

• Process Fraud Detection cases by taking inbound and making outbound calls
• Monitor and investigate credit and debit accounts for fraudulent activity
• Meet performance targets and participate in ongoing training to enhance product knowledge

Required Qualifications

• High school diploma or equivalent; some post high school education is desirable
• Minimum one year of experience in fraud detection and/or investigation preferred
• At least six months of customer service or call center experience preferred
• Basic computer skills, including proficiency in Word, Excel, and Outlook
• Ability to work independently and as part of a team