Customer Support Specialist

Job Summary

A company is looking for a Junior Customer Support Specialist (Remote).

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone
• Advise customers on software usage and assist during their trial period
• Track customer interactions in Salesforce and contribute to the Support Knowledge-base

Required Qualifications

• 1-2 years of experience in a customer-facing role, preferably in SaaS
• Ability to work from 9am-6pm EST
• Experience with technology and familiarity with Intercom and Salesforce is a plus
• Strong focus on customer experience and relationship building
• Self-motivated with a growth mentality