Medical Customer Service Representative

Job Summary

A company is looking for a Medical Customer Service Representative.

Key Responsibilities

• Answer over 50 calls daily regarding claims and benefit questions, providing solutions and confirming eligibility
• Communicate effectively in a fast-paced environment, addressing inquiries and resolving complaints professionally
• Document all call details clearly and concisely while maintaining confidentiality and professionalism

Required Qualifications

• High school diploma or equivalent
• Practical knowledge of medical terminology and diagnosis/procedure coding is desired
• Experience in claim processing or customer service, preferably in a medical/dental office
• Proficiency in Microsoft Office applications and ability to navigate multiple windows
• Ability to type a minimum of 25 wpm and achieve 10-key proficiency of 105 spm net