Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician - Hybrid.

Key Responsibilities

• Provide technical assistance with workstation and server hardware/software for clientele
• Resolve issues for clients via phone or remote support
• Track customer issues and resolutions, escalating tickets to the appropriate level of support

Required Qualifications

• Previous experience in IT (minimum of 2 years)
• Experience troubleshooting Windows operating systems and Windows Server
• Familiarity with OS Virtualization and MS Exchange troubleshooting
• Experience with DNS, DHCP, LAN, WLAN, and WIFI
• Prior exposure to Client/Server Anti-Virus solutions preferred