Senior Customer Success Program Manager

Job Summary

A company is looking for a Senior Program Manager, Customer Success Programs.

Key Responsibilities

• Develop and continuously improve Customer Success programs
• Create short and long-term strategies for customer success programs, including detailed project plans
• Lead integration efforts for customer programs into systems and tools used by customer success and cross-functional teams

Required Qualifications

• At least 10 years of industry experience in GTM operations, customer success, or program management within the software or technology industry
• Strong understanding of project management tools and processes
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of software development and backend product metrics
• Project Management Professional (PMP) certification is an advantage