Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities

• Develop and maintain joint customer success plans and value plans, facilitating executive success reviews
• Conduct regular meetings with customers, ensuring strong management and engagement across designated accounts
• Identify revenue opportunities within the customer base and manage customer escalations to ensure satisfaction and timely outcomes

Required Qualifications

• Bachelor's Degree plus at least 5 years of related experience, or equivalent combination of education and experience
• Foundational knowledge of customer success in SaaS, HR tech, or Payroll industries
• Deep contract management and negotiation skills
• Understanding of customer service processes and expectations
• Ability to build relationships with stakeholders across the business