Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success.

Key Responsibilities

• Manage a team of Global/Strategic Customer Success Managers across APAC, NA, and EMEA
• Establish OKRs based on overarching CSM, CS, and Company objectives
• Facilitate onboarding and performance reviews for the Customer Success team

Required Qualifications and Education

• 7 years in a customer-facing role within the AEC industry
• 5 years in a global people manager role with responsibilities for coaching and mentoring
• Strong people management skills with an empathetic, coaching approach
• Experience with CRM or Customer Success tools, such as Salesforce or ChurnZero
• Exceptional computer skills, including proficiency in Microsoft Office Suite