Job Summary
A company is looking for a Bilingual (Mandarin) Inbound Retention Specialist (Remote - US).
Key Responsibilities
- Provide exceptional customer support to strengthen revenue retention
- Consult and educate advertisers through a high volume of inbound calls and emails
- Highlight ad performance metrics to demonstrate the value of Yelp's services
Required Qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Fluency in Mandarin for communication with customers
- Technical proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business preferred
- Ability to manage time effectively and handle tough conversations professionally
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