Utah Licensed Healthcare Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Rep II.

Key Responsibilities

• Process member payments, update member information, and handle policy terminations and reinstatements
• Provide accurate coverage information and assist with prior authorizations and claims inquiries
• Maintain confidentiality and escalate complex issues while contributing to team success

Required Qualifications

• High School Diploma or GED required
• Minimum of 2 years of experience in claims examination, health insurance, customer service, or related fields
• Proven experience in customer service related to claims processing or billing
• Comprehensive knowledge of medical terminology and ICD-9/ICD-10 coding
• Must pass a criminal background check