Guest Experience Agent

Job Summary

A company is looking for a Guest Experience Agent to provide exceptional guest satisfaction and personalized service.

Key Responsibilities

• Anticipate guest needs and provide personalized services throughout their stay
• Serve as a liaison between guests and the on-site team to ensure exceptional service
• Handle communications and bookings accurately across various channels

Required Qualifications

• High School Diploma or equivalent
• Ability to pass pre-employment testing, including drug testing and background screening
• Excellent organizational and time management skills
• Ability to adapt to a fast-paced, seasonal environment and uphold policies
• Must be computer savvy and able to learn new programs