Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for ensuring successful service for patients in a fast-paced environment.

Key Responsibilities

• Develop and maintain knowledge of products and services, answering calls and emails in a timely manner
• Process orders, verify insurance eligibility, and communicate with patients regarding documentation and referrals
• Meet quality assurance requirements and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
• Experience in a Medicare certified environment is preferred for exact job experience