IT Support Technician

Job Summary

A company is looking for an IT Support Technician to join their Operations team.

Key Responsibilities

• Receive, triage, and analyze IT service requests and incidents, providing onsite and remote support
• Perform systems administration in Office 365, Active Directory, and other applications
• Assist in managing and maintaining IT infrastructure and contribute to internal knowledge bases and reports

Required Qualifications

• U.S. citizenship with eligibility for a Secret clearance
• General knowledge of IT systems, including virtualization, Windows 10, and desktop support
• General knowledge of networking and audio-visual support
• Ability to independently investigate IT support requests and follow established processes
• Strong customer service orientation