Senior Manager, Call Center Operations

Job Summary

A company is looking for a Senior Manager, Call Center Business & Systems Operations.

Key Responsibilities

• Oversee system builds for new markets and products, including configuration and testing
• Monitor system performance trends and identify opportunities for improvement
• Manage reporting deliverables for accuracy and timeliness

Required Qualifications

• Bachelor's degree in a related field or equivalent experience; Master's degree preferred
• 6+ years of experience in health care operations, system administration, or claims administration
• Experience with Medicaid and Medicare coding and benefit design
• Previous management experience in hiring, training, and performance management
• Preferred experience in contracting and provider data management