Customer Success Manager

Job Summary

A company is looking for an Expert Consultant - Customer Success Manager (Adobe Practice).

Key Responsibilities

• Manage client relationships and drive value realization initiatives
• Develop comprehensive Value Realization programs and success metrics based on client objectives
• Communicate effectively with stakeholders to support organizational change and drive adoption

Required Qualifications

• 2-4 years of experience in Customer Success or Account Management in consulting or agency settings
• Experience with Value Realization methodologies and ROI measurement
• Ability to conduct client workshops to define success criteria and value metrics
• Experience in client relationship management and stakeholder engagement
• Basic understanding of business case development and consulting delivery methodologies