Senior Service Desk Representative

Job Summary

A company is looking for a Service Desk Representative - Sr. Specialist.

Key Responsibilities

• Troubleshoots and resolves tickets within SLA related to operations and end-user requests
• Provides basic desktop support and troubleshooting for software, hardware, network, and telecommunications systems
• Offers training and coaching to less experienced team members

Required Qualifications

• High School Diploma or GED (Preferred)
• 0-2 years of experience in a related field (Preferred)
• Ability to work in a 24x7x365 on-call rotation
• Experience in troubleshooting complex issues
• Equivalent combination of education and experience may be considered in lieu of formal education