Pennsylvania Scheduling Specialist

Job Summary

A company is looking for a Scheduling Specialist I to manage patient appointment scheduling and related tasks.

Key Responsibilities

• Complete appointment scheduling, cancellations, and confirmations based on patient preferences and physician guidelines
• Collect and maintain accurate patient registration and insurance information
• Provide one-call resolution for scheduling inquiries and direct non-scheduling calls appropriately

Required Qualifications

• High School Diploma or Equivalent (GED) is required
• Minimum of 1 year of related work experience is required
• Familiarity with medical terminology is preferred
• Proficient in computer usage, including navigating multiple programs and monitors
• Ability to achieve quality and service goals related to contact center metrics