Customer Success Manager

Job Summary

A company is looking for a Premier Customer Success Manager.

Key Responsibilities

• Own end-to-end customer relationships for Premier customers, serving as their primary point of contact
• Conduct strategic kick-off meetings and lead quarterly business reviews to track progress and identify growth opportunities
• Manage the renewal process and identify expansion opportunities for assigned Premier accounts

Required Qualifications

• 3+ years of customer success, account management, or client relationship management experience
• Experience in B2B SaaS environments, preferably within hospitality or related industries
• Proven track record of managing strategic, high-value customer relationships
• Demonstrated success in driving customer outcomes and managing renewal processes
• Applicants must be authorized to work in the U.S. without sponsorship